Your HM-5 will give you many years of enjoyment and beehive insight. However, sometimes technology likes to mess with us.
Here are a few suggestions if your HM-5 is not working as expected:
| Symptom | Possible Causes | Try This: |
| The HM-6 does not connect to my router. | 1. It may not have been setup correctly. 2. The password that was entered was not correct or contains a typo. 3. The HM-6 may be too far from the router | 1. Review the video tutorial in this Knowledge Base covering the WiFi and Upload Setup. 2. Reenter the router password. 3. A distance of about 100 feet (30 m) is the approximate limit of WiFi routers. However, depending on whether there are any obstructions, that limit may be higher or lower. |
| The weight graph has suddenly dropped to zero or near zero but the temperature curve is accurate. | The hive monitor was inadvertently tared (zeroed) with the hive still on it. | Need to remove the hive and tare the hive monitor again without the hive (or anything else) on it. Once zeroed, place the hive back onto the hive monitor. Note that the HM-5 can only be tared with an Android smartphone. |
| The HM-6 cannot be read with the smartphone. | 1.) You may not be positioning your smartphone correctly for a good NFC read. 2.) On the iPhone B-Ware app only, your Flomio setting might be set to ON. 3.) The battery may have popped out of the battery holder in transportation. 4.) The battery may be depleted. 5.) The unit may need to be restarted. 6.) The unit may be defective. | 1.) Make sure that you are positioning your phone correctly. The top edge of the iPhone has to be touching the electronic module. The back side of the Android must be placed up against the electronic module. See the videos in this knowledge base that show the correct positioning of the iPhone and Android smartphones. 2.) Turn the Flomio setting to OFF if not using the Flomio device (very, very few people are using the Flomio therefore the setting should be set to OFF for almost everyone). 3.) First, make sure that the battery is placed in the battery holder in the correct orientation. The monitor will stop recording hourly weight measurements if the battery has popped out of the holder even once. In order to get the unit recording again, you must perform a Full Data Read, not just a quick NFC read, with either an Android or iPhone. This procedure also sets the clock. After this step it will be possible to read the monitor. 4.) Purchase a new battery from Solutionbee's online store and install it in the hive monitor. 5.) To restart the HM-6, remove the battery and then plug it back in. Then perform a Full Data Read, not just a quick NFC read. Wait a few hours and then check to see if any new data has accumulated (Full Data Reads will restart the clock which may have stopped when inserting a new battery). The iPhone app additionally has a "Device Reboot" and "Factory Reset" function under the "HM6 Settings". The "Factory Reset" will delete all the data in the phone (not the cloud) and is more likely to fix issues. 6.) Return the hive monitor to Solutionbee for service. |
| I installed the hive monitor but it is not registering any weight no matter how much weight I put on it. | The hive monitor was installed upside down. | Remove anything on the hive monitor and install it right side up. |
| The upper and lower frames are not well aligned. | The screws holding the frames to the load cell are not tight. | Using an appropriate Allen wrench, tighten the four screws (two on each side) holding the frames to the load cell. |
| There are gaps in both the weight and temperature data. Both start and stop at the same time. | You may not be reading the data often enough. | This will not be a problem if the HM-6 is WiFi connected because it is read at least daily. However, if the HM-6 is not WiFi connected, and data is being collected only via smartphones, then this danger exists. Both the Android and iPhones will read about 11 to 13 days of data during a quick NFC read. NFC reads are those that are performed by putting the phone up against the electronic module and only take 1 or 2 seconds. Both Android and iPhone can read 40 days of data by using the Read Data (Android) or Full Data Read (iPhone) options. Therefore, in order not to lose data, if you are visiting your hive less often than every 10 days, be sure to use the Data Read/Full Data Read options on the apps in order to collect 40 days worth of data. |
| The data looks incorrect and the date stamp is way in the future (as in 2039 or 2040). | A possible bug in the software is causing a mismatch in the time/date functionality. | In the Android or iPhone app, remove the scale from the Monitor list. In the Android, tap on the three vertical dots to find the Remove Monitor option. On the iPhone, slide the scale to the left to reveal a red Delete button. Now reread the scale. At this point the dates in the phone may be fine but the 2039/2040 dates may still be in the cloud data. Contact Solutionbee to remove those extraneous "future" data points in your cloud data. |